Customized experience: The next step in service delivery
4 min read
As the Internet has grown and evolved, so too has the philosophy behind providing government services to Canadians.
Political expectations
4 min read
CGE Vol.13 No.10 December 2007 A politician's view of what a public accounts committee should do Justice John Gomery spent...
Igniting innovation and collaboration
6 min read
In December 2008, the BC Public Service launched Spark, an internal website for constructive collaboration within the organization.
Hoping for the best, preparing for the worst
2 min read
A report released by RBC tells us that the fears of a doom and gloom austerity federal budget are overblown.
The one-stop shared services shop
1 min read
Quote of the week “…we must simplify and standardise back office services and functions.” — UK Cabinet Office Editor’s Corner...
Public service reform Down Under
3 min read
While the Canadian approach has been piecemeal and incremental, some countries have initiated government-wide reform efforts that are designed to...
Deficient data fails program evaluation
4 min read
This will be a defining budget for Stephen Harper. It will chart the financial course of the federal government for...
La gestion du rendement à la Colline du Parlement
4 min read
Dans son budget de lutte contre la récession (et d'économies dans la fonction publique), le gouvernement Harper a prévu une...
La réussite passe par la formation
4 min read
« Les différents intervenants au Canada n'arrivent tout simplement pas à bien travailler ensemble. Nous semblons avoir du mal à nous...
Fundamental change: Why public sector governance is evolving
8 min read
The last few months have been busy in Ottawa. Since June, Canadians have witnessed a series of events that bring...