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Essentially, the Office asked in its audit whether the Australian Public Service�s (APS) core values could be used to assess the quality of organizations that deliver services to clients on behalf of the government. The Office reminds us tha

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Miser sur la confiance 

Stephen M.R. Covey a vendu 600 000 exemplaires de The Speed of Trust: The One Thing That Changes Everything, un...

Closing the performance gap 

Together with Robert Kaplan, David P. Norton is the creator of The Balanced Scorecard, a means of linking an organization's...

The limits of simplicity 

If only it were so. While Shared Services Canada promises simplicity - annual savings of hundreds of millions of dollars...

Words to live by 

Do you know what you're about? Could you describe your leadership approach to someone who works with you?