A different approach for expert advice
2 min read
It is no secret that many worry about the alleged lack of political support for policy advice. An Australian report...
BC services card: Leading management change
4 min read
British Columbia’s Citizens@TheCentre service transformation strategy calls for a shift toward online and increased self-service. The strategy marked a significant...
Weekly Roundup – Nov. 22nd
1 min read
Did you miss any of our content this week? Have no fear – we’ve got it all here. Who says...
When process trumps principle
4 min read
Kudos to the President of the Treasury Board for announcing that, effective October, departments must post more detailed and enlightening...
Montfort moves to the cloud
2 min read
New technology is changing the way the public service manages offices and delivers services. Executives are increasingly looking for simple,...
City of Ottawa launches real-time traffic app
2 min read
The City of Ottawa and a Ryerson University spin-off company called Flybits announced this week that Ottawa Nav, a free...
Great Expectations: Citizen-centred service delivery
2 min read
Since 1998, the Institute for Citizen-Centred Service has been conducting Citizens First surveys to gauge Canadians’ satisfaction with public services...
Mismanage With Me, Volume 2
3 min read
Confessions of a Public Service Manager In my first supervisory position, I inherited a clerk who had been with the...
The benefits of the cloud
1 min read
Data is increasingly becoming fundamental to the world we live in. Governments use it on a daily basis to provide...
The leadership gap
1 min read
The OECD has a report on public sector leadership that looks toward the leadership needs of governments in the 21st...