Valuing Public Service
5 min read
Bill Greenlaw is the elected president of the Institute for Public Administration in Canada. His keynote speech to their annual...
Evaluation of the quality management system
5 min read
Have you ever asked yourself the question: 'How would I evaluate the Quality Management System (QMS) in my organization' The...
Turning customer service into a profession
4 min read
The Heintzman Leadership Award is presented annually by the Institute of Citizen-Centred Service to an individual who has demonstrated outstanding...
Clouding over
3 min read
"Oh, the land of cloudless days," Willie Nelson croons in one of his better known tunes. "Oh, the land of...
Polivery: Bridging the development and delivery divide
6 min read
In October of last year, the Policy Innovation & Leadership (PIL) group of the Ontario public service hosted a conference...
Organizing NGOs: Transplanting a chamber model
4 min read
Canada's non-profit and voluntary sector is in a peculiar position. For a sector that is 161,000 organizations strong, boasts a...
Project management in the public sector: The human dimension
5 min read
if possible I would love to ask you a few other questions in regards to your experiences as a Project...
The Future of IT: BAITing the right skill sets
4 min read
This is old news, but still relevant, because government still isn't getting it right enough of the time: you should...
Attracting the best: An evidence-based approach to recruitment
4 min read
Often, decisions about how to recruit are made based on habit - doing what the organization has always done without...
A wolf in deficit’s clothing?
4 min read
Although a recent international poll indicates that Canada's public sector is in better shape than other nations to face the...