Innovating social services in Canada by giving clients greater choice, control, and flexibility
Everyone wants to change, become more efficient, and drive better value – all code for greater cost savings. But one...
Building Better Buy-in for Evaluation
Evaluation may provide information relevant to broader public processes such as program improvement, decision-making or accountability. Nonetheless, evaluation’s positive contribution...
Smart Technology for Social Equity
In July 2017, a local company unveiled a “virtual statue” on the Halifax Waterfront of philanthropist Ruth Goldbloom, who was...
On the need for Departmental Chief Procurement Officers
Procurement modernization has been a Government of Canada (GC) policy priority for the last decade: regrettably, with limited results. In...
Five touchstones for Canadian governments making infrastructure decisions
With the launch of the Canada Infrastructure Bank and US Congressional interest in Trump’s “trillion dollar” infrastructure promise, coupled with...
Interview with Annette Antoniak, CAO, Regional Municipality of Wood Buffalo, Alberta
In 2016, the community of Fort McMurray, Alberta, located in the Regional Municipality of Wood Buffalo (RMWB), was ravaged by...
Does “deliverology” deliver the goods?
Ask a public servant if they know about “deliverology” and what it stands for, and most will acknowledge at least...
The Architecture of Failure
We all ask why governments fail, often spectacularly, to carry out their policy goals through bad implementation. When something goes...
Engaging for new relationships with Indigenous peoples
In this era of truth and reconciliation, what are the principles of engagement when working with First Nations, Inuit and...
Finland is building a robot that will help you get a job
Talk of robots in the labour market usually focuses on their job-destroying capabilities (or lack of them). But in Finland,...