Five touchstones for Canadian governments making infrastructure decisions
With the launch of the Canada Infrastructure Bank and US Congressional interest in Trump’s “trillion dollar” infrastructure promise, coupled with...
Interview with Annette Antoniak, CAO, Regional Municipality of Wood Buffalo, Alberta
In 2016, the community of Fort McMurray, Alberta, located in the Regional Municipality of Wood Buffalo (RMWB), was ravaged by...
Does “deliverology” deliver the goods?
Ask a public servant if they know about “deliverology” and what it stands for, and most will acknowledge at least...
The Architecture of Failure
We all ask why governments fail, often spectacularly, to carry out their policy goals through bad implementation. When something goes...
Engaging for new relationships with Indigenous peoples
In this era of truth and reconciliation, what are the principles of engagement when working with First Nations, Inuit and...
Finland is building a robot that will help you get a job
Talk of robots in the labour market usually focuses on their job-destroying capabilities (or lack of them). But in Finland,...
Five ways to improve strategic planning
Why is strategic planning so dreaded? How often do we actually deliver what the plan outlined? Why is buy-in so...
Why government disaster recovery shouldn’t be daunting
I was hosting a meeting recently when I received an urgent call. “Mr. Kratz, this is ADT Security. An alarm...
Digital Reinvention addresses citizens expectation
Citizens are embracing technology as it rapidly changes. The experience that they are receiving from this adoption has created an...
Better accountability through combining RBM with project management tools
As the resettlement of Syrian Refugees exemplifies, government programs, currently running on RBM, can be made more accountable if they...