5 key trends driving the digital transformation
Global market trends are accelerating to increase the pressure on commercial and government organizations. It’s time to stop dabbling in...
Putting PIUs First: A Private Sector Perspective
As a consultant, I work primarily with private sector organizations including the “big-five” banks, professional governing bodies and regulators for...
IoT projects face long delays: Gartner
Here’s some bad news for organizations contemplating projects that have something to do with the Internet of Things. Research firm...
The Tyranny of KPIs
If the purpose of the Government of Canada’s performance measurement system is to keep people busy, then it works beautifully....
Performance Auditing in Local Governments in Canada
Performance auditing can lead to more efficient, effective, and economical program delivery and stronger internal controls within local governments. Surprisingly,...
Audit finds massive delays in CPP, weakness in government IT infrastructure
The latest Auditor General’s report on Shared Services Canada (SSC) and the Social Security Tribunal could be an instructive document...
Evidence-Based Advice to Innovative Public Servants
Public sector innovation, once dismissed as a contradiction in terms, is now increasingly seen as an imperative. Last November, the...
The logical way to manage change and achieve results
The necessity for government executives to manage change, and achieve results, is an enduring quality of government work. Two fundamental...
Benefits management: A better method for maximizing performance
Every organization does it, but often with ambivalence: the performance measurement process has become a mechanical exercise dutifully executed to...
Enterprise contribution: A new kind of performance measurement
There is an apparent disconnect in performance measurement. Today, agencies measure two discrete things: the performance of the agency and...