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Category: Performance Measurement

Government

The Tyranny of KPIs 

If the purpose of the Government of Canada’s performance measurement system is to keep people busy, then it works beautifully……....

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The logical way to manage change and achieve results 

The necessity for government executives to manage change, and achieve results, is an enduring quality of government work. Two fundamental assumptions support this view. Every government program, regardless of its scale or scope, exists to serve a purpose...

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Enterprise contribution: A new kind of performance measurement 

There is an apparent disconnect in performance measurement. Today, agencies measure two discrete things: the performance of the agency and the performance of the individual. The thought is that those are connected...

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