In this episode, J. Richard Jones talks with Mark Lambert from Accenture. Marks leads Accenture’s Federal Public Service business in Canada and manages the Ottawa office. He dedicates most of his time to supporting Federal clients innovate and implement digital solutions to address their most important challenges and transform how citizens are served. Having spent a large part of his career in client account leadership roles, Mark has built a reputation as a trusted and strategic client advisor.
Hear about why now is a once-in-a-generation opportunity to improve citizen services, the major lessons learned from COVID-19 and Government IT and citizen services, how cloud and 5G will drive new services to Canadians, the key trends or opportunities in government service delivery right now, CMHC move to the cloud and the success factors that other government departments, agencies, crown corps can take from CMHC’s transformation.
To access the report that was mentioned during the podcast: Public service for a new era, go here.
Leadership, Strategy and COVID-19 vaccines
At the time of writing, Canada has distributed over 3 million doses of COVID-19 vaccines. These vaccines will be available……...
Public trust and infodemics
We are officially in the second wave of COVID-19. This is evident in the increasing number of infections that are……...
Post-COVID-19 and the Future of Work
Life, as we know it, has changed drastically over the past few weeks. The coronavirus has put a halt to……...
Operating in the digital environment
Digital is a big component of government services today. The drive for digital transformation began many years ago – moving……...
Supply chain attacks
Supply chain attacks are not common, and the SolarWinds Supply-Chain Attack is one of the most potentially damaging attacks we’ve…
Shaping smarter, more liveable cities
We have been hearing about smart cities for a little while now. Smart cities use data collected through sensors and…
Exploring the potential of Edge computing
As cloud becomes foundational, this year will see an increased focus in edge computing. In 2020, innovations in next-generation communications such…
Transforming Canada’s immigration environment – A key to our economic recovery
Immigration isn’t something that is top of mind in the day to day of most Canadians, but it’s a fundamental…
Think twice before acting: The Legal Aid dilemma
There is no Justice without access to Justice. ̶ BEVERLEY MCLACHLIN (2011), FORMER CHIEF JUSTICE OF THE SUPREME COURT OF CANADA Tim Hortons, hockey, igloos, and the long-awaited NBA championship……....
Frameworks … does one size fit all?
The shoe that fits one person pinches another. – CARL JUNG (1933) Frameworks cannot be seen as global Band-Aids. Governments use frameworks……...
Analytics is a shared service
I think – value in this era of technology is delivered horizontally, not in vertical silos. ‒ CARLY FIORINA (2004), FORMER CEO OF HEWLETT-PACKARD Analytics is a……...
Leading inclusion and diversity in the OPS
Since the Equity Employment Act was introduced in Canada nearly 35 years ago, there have been significant improvements in the……...
COVID-19: Uprooting and Transforming Work in Canada
The COVID-19 crisis has placed unprecedented demands on public servants in all jurisdictions in the country. Their response has been……...
Inter- and Intrastate Politics and Governance in Canada
In federal systems like Canada’s – where power, authority, and responsibility are divided and/or shared between multiple orders of government……...