In this episode, J. Richard Jones talks with Mark Lambert from Accenture. Marks leads Accenture’s Federal Public Service business in Canada and manages the Ottawa office. He dedicates most of his time to supporting Federal clients innovate and implement digital solutions to address their most important challenges and transform how citizens are served. Having spent a large part of his career in client account leadership roles, Mark has built a reputation as a trusted and strategic client advisor.
Hear about why now is a once-in-a-generation opportunity to improve citizen services, the major lessons learned from COVID-19 and Government IT and citizen services, how cloud and 5G will drive new services to Canadians, the key trends or opportunities in government service delivery right now, CMHC move to the cloud and the success factors that other government departments, agencies, crown corps can take from CMHC’s transformation.
To access the report that was mentioned during the podcast: Public service for a new era, go here.
Reforms, Election and Cyberspace
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Immunity passports, a looming election, digitizing, and diversity
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Leadership, Strategy and COVID-19 vaccines
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Public trust and infodemics
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CGE Weekly – episode 8: Predictions for 2023
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How IoT can Support Business Growth and Enhance an Organization’s Bottom Line
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Empowering Agile Government Services
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Build relationships, not regimes
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Diversity and inclusion in the federal government: a double-edged sword
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Learning diversity and inclusion from Indigenous leadership
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Reshaping digitized public service delivery
Digitizing services helps governments meet public expectations and become more efficient and resilient. The task is complex, but a tried-and-true……...
COVID-19: Uprooting and Transforming Work in Canada
The COVID-19 crisis has placed unprecedented demands on public servants in all jurisdictions in the country. Their response has been……...
Inter- and Intrastate Politics and Governance in Canada
In federal systems like Canada’s – where power, authority, and responsibility are divided and/or shared between multiple orders of government……...