In this episode, J. Richard Jones talks with Mark Lambert from Accenture. Marks leads Accenture’s Federal Public Service business in Canada and manages the Ottawa office. He dedicates most of his time to supporting Federal clients innovate and implement digital solutions to address their most important challenges and transform how citizens are served. Having spent a large part of his career in client account leadership roles, Mark has built a reputation as a trusted and strategic client advisor.
Hear about why now is a once-in-a-generation opportunity to improve citizen services, the major lessons learned from COVID-19 and Government IT and citizen services, how cloud and 5G will drive new services to Canadians, the key trends or opportunities in government service delivery right now, CMHC move to the cloud and the success factors that other government departments, agencies, crown corps can take from CMHC’s transformation.
To access the report that was mentioned during the podcast: Public service for a new era, go here.
Reforms, Election and Cyberspace
We are now a matter of days away from a federal election in Canada. With over 27 million Canadians on……...
Immunity passports, a looming election, digitizing, and diversity
A lot has been happening across Canada. From COVID-19 vaccines to immunity passports, a looming election, digitizing, and diversity. And……...
Leadership, Strategy and COVID-19 vaccines
At the time of writing, Canada has distributed over 3 million doses of COVID-19 vaccines. These vaccines will be available……...
Public trust and infodemics
We are officially in the second wave of COVID-19. This is evident in the increasing number of infections that are……...
Leveraging Technology Collaboration for Better Citizen Services
In this episode of CGE Radio, host J. Richard Jones sits down with Mark Lambert, Senior Managing Director, Canada Public…
CGE Weekly – episode 11
The CGE Leadership Series Host, J. Richard Jones and CGE editor-in-chief, Dr. Lori Turnbull, once again weigh in on the…
DXC Technology’s Role in Data and Analytics in Public Sector
Welcome back to another episode of CGE Radio with host, J. Richard Jones. This week we talk to Kristen Leroux,…
From Cloud First to Cloud Smart
Join host J. Richard Jones for the latest episode of CGE Radio. He speaks with Craig McLellan, Chief Executive Officer…
Build relationships, not regimes
The people are the company. Your employees, your partners, they are the firm. Share the mic. Everybody has a story……...
Diversity and inclusion in the federal government: a double-edged sword
In diversity there is beauty and there is strength. – MAYA ANGELOU Prime Minister Pierre Elliot Trudeau officially ushered in diversity, equity,……...
Learning diversity and inclusion from Indigenous leadership
Your history and your culture influence your type of leadership. Indigenous peoples come to leadership with their own history and……...
Reshaping digitized public service delivery
Digitizing services helps governments meet public expectations and become more efficient and resilient. The task is complex, but a tried-and-true……...
COVID-19: Uprooting and Transforming Work in Canada
The COVID-19 crisis has placed unprecedented demands on public servants in all jurisdictions in the country. Their response has been……...
Inter- and Intrastate Politics and Governance in Canada
In federal systems like Canada’s – where power, authority, and responsibility are divided and/or shared between multiple orders of government……...