In this episode, J. Richard Jones talks with Mark Lambert from Accenture. Marks leads Accenture’s Federal Public Service business in Canada and manages the Ottawa office. He dedicates most of his time to supporting Federal clients innovate and implement digital solutions to address their most important challenges and transform how citizens are served. Having spent a large part of his career in client account leadership roles, Mark has built a reputation as a trusted and strategic client advisor.
Hear about why now is a once-in-a-generation opportunity to improve citizen services, the major lessons learned from COVID-19 and Government IT and citizen services, how cloud and 5G will drive new services to Canadians, the key trends or opportunities in government service delivery right now, CMHC move to the cloud and the success factors that other government departments, agencies, crown corps can take from CMHC’s transformation.
To access the report that was mentioned during the podcast: Public service for a new era, go here.
Leadership, Strategy and COVID-19 vaccines
At the time of writing, Canada has distributed over 3 million doses of COVID-19 vaccines. These vaccines will be available…...
Public trust and infodemics
We are officially in the second wave of COVID-19. This is evident in the increasing number of infections that are…...
Post-COVID-19 and the Future of Work
Life, as we know it, has changed drastically over the past few weeks. The coronavirus has put a halt to…...
Operating in the digital environment
Digital is a big component of government services today. The drive for digital transformation began many years ago – moving…...
Data-driven government implementation
Full data-driven government implementation has been an ongoing goal for many years. But human obstacles, the unwillingness to collaborate, cybersecurity…
Deploying critical assets to the cloud
In this episode, J. Richard Jones talks with two experts from FireEye about cloud. FireEye is the intelligence-led security company….
Meeting new demands and citizens expectations
The year 2020 will be remembered as a time when the world as we knew came to a halt. But…
Benchmark shares how they are helping government accelerate their digital transformation
In this episode, hear about an organization – Benchmark Corp – and how they can help government accelerate their digital…
Right to disconnect
Sometimes, working less is doing more… ‒ HUGH SCHOFIELD (2016): BBC NEWS Working outside standard work hours is a public service reality…...
Actions speak louder than words
The COVID-19 crisis has highlighted communication successes and failings across the board. Best intentions have led many leaders to immediately…...
Mastering the art of remote management
Do you want to access talent everywhere, or just in specific markets? If the answer is everywhere, you need to…...
Going the extra mile, remotely
Always deliver more than expected. ‒ LARRY PAGE, CO-FOUNDER OF GOOGLE It is late afternoon, and you just sent off the report…...
COVID-19: Uprooting and Transforming Work in Canada
The COVID-19 crisis has placed unprecedented demands on public servants in all jurisdictions in the country. Their response has been…...
Inter- and Intrastate Politics and Governance in Canada
In federal systems like Canada’s – where power, authority, and responsibility are divided and/or shared between multiple orders of government…...