Meeting new demands and citizens expectations 

The year 2020 will be remembered as a time when the world as we knew came to a halt. But it will also be remembered as the year when telework became the norm and the digital enterprise became even more important. Despite major technology investments, many government agencies still struggle to meet the surge of new demands and citizen expectations. 

Joining us on the show today to talk more about this is Robert (Bob) Osborn. Bob is the Chief Technology Officer, Global Governments for ServiceNow. ServiceNow is an organization that focuses on delivering a digital experience and to modernize civilian, defense and intelligence services by connecting every team —streamlining every workflow — and integrating every system on a single, secure platform.

A little more about our guest, Bob is an accomplished senior executive who has held many high-level IT leadership positions, including Director of Logistics IT for the U.S. Army G4, Deputy J6/CIO for U.S. Transportation Command, and CIO of the National Nuclear Security Administration where he was responsible for the Nation’s nuclear weapons design and manufacturing information.

Many areas in government have accelerated their digital transformation but many still have a long way to go. Hear about the challenges that departments are facing as they drive towards change, how public sector is faring in comparison to citizen needs and expectations, why is there a disparity between service delivery and citizen expectations, and how digitization has supported the shift to remote work.

ServiceNow is hosting its 2^nd annual Canadian Federal Forum on June 8^th, where they will be bringing leaders of the Canadian Federal Government and ServiceNow together to share how, with one platform, agencies can modernize IT processes, empower their workforce to deliver an excellent citizen experience and make workflow securely. To attend this event, please check out this link.