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Category: Performance Measurement

Enhancing program oversight 

Senior public sector managers, deputy heads of departments and parliamentarians need to maintain a sound understanding of the role of...

Measuring what matters 

Many governments have bought into the notion of the Balanced Scorecard, the system of performance management by Robert Kaplan and...

Managing for performance 

Performance management leads to either disdain or glee in public sector organizations. Both reactions rely on a faulty understanding on...